Privacy policy
SuperArt (“we”, “us”) respects your privacy. This policy explains what personal data we collect when you use our website and shop with us, how we use it, and the rights you have. It applies to customers and visitors worldwide, including Türkiye, the European Economic Area, and the United Kingdom.
What data we collect
Account & order data: name, email, phone (if provided), delivery and billing address, order history, and payment references. Card data is processed by our payment provider; we do not store full card numbers.
Communications: messages you send via contact forms, email, or customer support.
Technical data: IP address, browser type, device type, general location (country/region), pages viewed, and referring URL, collected through cookies and similar technologies where permitted.
How we use data
We process personal data to: take and fulfil orders; process payments and prevent fraud; arrange shipping and returns; respond to enquiries; operate, secure, and improve our website; comply with legal and tax obligations; and, where you have consented or the law allows, send marketing communications.
We rely on contract, legitimate interests (e.g. fraud prevention, analytics), legal obligation, and consent as appropriate under applicable law.
Data protection & sharing
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
We share data with trusted processors only where necessary: e-commerce platform, payment providers, shipping carriers, email and hosting providers, and professional advisers. They may process data outside your country with appropriate safeguards (e.g. standard contractual clauses) where required.
We retain data only as long as needed for the purposes above or as the law requires, then delete or anonymise it.
Your rights
Depending on where you live, you may have the right to access, rectify, or erase your data; restrict or object to certain processing; data portability; and to withdraw consent where processing is consent-based. You may also lodge a complaint with a supervisory authority.
Marketing: you can opt out at any time using the unsubscribe link in emails or by contacting us.
Contact
For privacy questions or to exercise your rights, contact us via our Contact page or at the official support email published on superart.com. We will respond within a reasonable period as required by applicable law.